{"id":19402,"date":"2019-03-26T13:14:31","date_gmt":"2019-03-26T13:14:31","guid":{"rendered":"https:\/\/strammer.com\/?p=19402"},"modified":"2019-03-26T13:14:31","modified_gmt":"2019-03-26T13:14:31","slug":"patient-experience","status":"publish","type":"post","link":"https:\/\/strammer.com\/en\/patient-experience\/","title":{"rendered":"Patient Experience"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-fullwidth-1  fusion-parallax-none nonhundred-percent-fullwidth\" style=\"border-bottom-width: 0px;border-top-width: 0px;border-bottom-style: solid;border-top-style: solid;padding-bottom:20px;padding-top:20px;padding-left:;padding-right:;\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-fullwidth-1 {\r\n                            padding-left: px !important;\r\n                            padding-right: px !important;\r\n                        }<\/style><div class=\"fusion-row\"><div class=\"fusion-title title fusion-title-center fusion-title-size-one\" style=\"margin-bottom:20px;\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#a36160;\"><\/div><\/div><h1 class=\"title-heading-center\"><span style=\"color: #a36160;\">Patient Experience: Transforming towards Patient-Centric Healthcare<\/span><\/h1><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#a36160;\"><\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"margin-left: auto;margin-right: auto;margin-top:;\"><\/div><p style=\"text-align: justify;\"><strong>A Transformation towards a\u00a0Patient-centric Healthcare is increasingly the need of the hour. Patient experience<\/strong> goes beyond on-site visit. It starts from pre-visit conditions, i.e. patient making an appointment after initial pain, and goes to post-discharge conditions.<\/p>\n<p style=\"text-align: justify;\">One of the three main pillars of <strong>quality care<\/strong> alongside <strong>safety and effectiveness<\/strong> is patient experience. Every industry relies on internalising customer insights into everyday decision-making. Now, the <strong>healthcare industr<\/strong>y is adapting that same method for the success of its organisations which are becoming more consumer friendly. For decades the industry has ignored how patients think and feel about their experiences however, \u201cconsumerism\u201d being what it is today, Healthcare executives are being forced to pay closer attention.<\/p>\n<p style=\"text-align: justify;\">A hospital\u2019s performance is often measured on clinical excellence, patient safety track record and continuous improvement. However, patients require more than this. They want to <strong>feel reassured, cared for and respected<\/strong>. They want professionals to listen to and understand them.<\/p>\n<p style=\"text-align: justify;\">Thanks to patient discussion forums (Pharmacy Researcher), social media (Trustpilot) and surveys, patients can now provide important information about their personal experiences with doctors, clinics, nursing staff and hospitals. In addition to this, engagement with care delivery organisations via call centres and interactive in-room TV apps give key insights.<\/p>\n<p style=\"text-align: justify;\">Today, some factors contributing to a positive care experience are the doctor\u2019s overall knowledge, training and expertise, the doctor\u2019s ability to access overall medical history, the time the doctor spends with patients and the ease of making an appointment.<\/p>\n<p style=\"text-align: justify;\">Hospitals are realising that <strong>developing better patient experience is imperative<\/strong>, not only for safety and quality reason but <strong>also to gain a competitive advantage<\/strong>.<\/p>\n<p style=\"text-align: justify;\">In a statement, Chilmark Research Analyst Brian Eastwood commented, \u00ab\u00a0Healthcare organizations recognize the importance of collecting data about the patient experience at the point of care, both to address issues that an individual patient might be facing and to identify problems within a department or business unit\u00a0\u00bb.<\/p>\n<p style=\"text-align: justify;\">To get front line staff and to get buy-in from executive leadership, CEOs will have to align short and long-term strategies with point of care survey solutions to <strong>improve overall patient experience<\/strong>.<\/p>\n<p style=\"text-align: justify;\">When all the information is collected and used in combination with key hospital objective metrics and CMS data, it can have a huge influence on the many decisions healthcare executives have to make. \u00a0These \u201cnarrative data assets\u201d give new perspectives that have never been available to the healthcare industry before. For example, data visualisation can help hospitals \u201cexplain to people why they\u2019re doing what they\u2019re doing and show progress along the way\u201d.<\/p>\n<p style=\"text-align: justify;\">A positive patient experience allows providers to follow up with patients to track outcomes and gather feedback with effective data management tools to more accurately track health outcomes.<\/p>\n<p style=\"text-align: justify;\">Combined with <strong>value-based care, predictive medicine and the new digital healthcare consumer<\/strong>, patient experience is leading the <strong>transformation towards patient-centric healthcare<\/strong>. Patients today want to feel in charge of their health so healthcare systems need to provide them with emotional, mental, spiritual, social, and financial perspectives (patient portals, mobile apps\u2026).<\/p>\n<p style=\"text-align: justify;\">However, data cannot drive change by itself, it will need to work in collaboration with people. \u00a0Caretakers will need to be reoriented to focus on patient experience. According to a survey by the European health Parliament in 2016, 80% of healthcare professionals believed that their mobile health and e-health training across devices and platforms were poor.<\/p>\n<p style=\"text-align: justify;\">Healthcare systems will need <strong>a cultural, transformative change<\/strong> to embrace the patient-centric trend if they want to be more successful and impactful on their patient\u2019s health.<\/p>\n<div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"margin-left: auto;margin-right: auto;margin-top:;\"><\/div><p><span style=\"text-decoration: underline; font-size: 10pt; color: #333333;\">References<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 10pt; color: #333333;\">Patient-Centric Healthcare, Epam, June 2017: <a style=\"color: #333333;\" href=\"https:\/\/www.epam.com\/content\/dam\/epam\/free_library\/whitepapers\/Patient_Centric_Healthcare.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/www.epam.com\/content\/dam\/epam\/free_library\/whitepapers\/Patient_Centric_Healthcare.pdf<\/a><\/span><\/li>\n<li><a href=\"https:\/\/www.saama.com\/media-coverage\/predicting-patient-experience-narrative-data-healthcare-goldmine\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 10pt; color: #333333;\">https:\/\/www.saama.com\/media-coverage\/predicting-patient-experience-narrative-data-healthcare-goldmine\/<\/span><\/a><\/li>\n<li><a href=\"http:\/\/analytics-magazine.org\/healthcare-analytics-predicting-patient-experience-with-narrative-data-a-healthcare-goldmine\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 10pt; color: #333333;\">http:\/\/analytics-magazine.org\/healthcare-analytics-predicting-patient-experience-with-narrative-data-a-healthcare-goldmine\/<\/span><\/a><\/li>\n<li><a href=\"http:\/\/www.healthcareitconnect.com\/measuring-patient-experience-in-the-era-of-value-based-care\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 10pt; color: #333333;\">http:\/\/www.healthcareitconnect.com\/measuring-patient-experience-in-the-era-of-value-based-care\/<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.visioncritical.com\/blog\/value-based-care\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 10pt; color: #333333;\">https:\/\/www.visioncritical.com\/blog\/value-based-care<\/span><\/a><\/li>\n<\/ul>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":19403,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","myguten_meta_block_field":"","footnotes":""},"categories":[98],"tags":[],"class_list":["post-19402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/strammer.com\/en\/wp-json\/wp\/v2\/posts\/19402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/strammer.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/strammer.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/strammer.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/strammer.com\/en\/wp-json\/wp\/v2\/comments?post=19402"}],"version-history":[{"count":0,"href":"https:\/\/strammer.com\/en\/wp-json\/wp\/v2\/posts\/19402\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/strammer.com\/en\/wp-json\/wp\/v2\/media\/19403"}],"wp:attachment":[{"href":"https:\/\/strammer.com\/en\/wp-json\/wp\/v2\/media?parent=19402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/strammer.com\/en\/wp-json\/wp\/v2\/categories?post=19402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/strammer.com\/en\/wp-json\/wp\/v2\/tags?post=19402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}